Do you file the business entity for me?
No — we stay in our lane. Entity formation is a legal matter best handled by specialists. We partner with
Bizee (a reputable filing service) and refer clients directly. LLC filing starts at $0 + your state's fees. Once you're formed, we handle everything digital.
Do you build apps for both iOS and Android?
Yes — both, from one price. We build cross-platform using modern frameworks, then publish to the App Store and Google Play. The Apple Developer fee ($99/yr) and Google Play registration ($25 one-time) are passthrough and stay in your name. We handle App Store Connect, signing, and review submissions.
Can you build an internal app for my team only — not on the app store?
Yes. Our Internal/Team tier ($1,999 setup + $25/mo) gives you a private app distributed only to people you authorize. No App Store listing, no public reviews, no Apple/Google approval gauntlet. Best for team tools, internal workflows, or apps that handle sensitive data you don't want public. Up to ~25 users included; larger team sizes available.
How do I get my logo files?
Your choice — download them directly from your Launchpad dashboard, or we email them. Both options deliver vector files (SVG, PDF) and high-resolution exports (PNG at multiple sizes). All yours to keep, modify, or use anywhere.
How does app pricing work?
Four tiers based on complexity. Internal/Team ($1,999) — private app for your team only, no app store. Simple ($5,000) — informational apps with basic features. Medium ($15,000) — auth, user accounts, payments, push notifications. High-grade ($30,000) — custom backend, real-time, complex integrations. Annual management is 15% of build cost, billed monthly or annually. The annual option saves you 2 months versus monthly.
Can I split the setup fee?
Yes. Setup fees can be split into 2, 3, 6, or 12 payments. A small markup applies (3% to 10% depending on plan length) to cover processing and AR risk. The markup is shown transparently on your quote — no hidden interest, no APR games. Pay in full to skip the markup entirely.
When do I start paying the monthly fee?
Your monthly management fee starts when we hand off your launched site or app — not when you sign up. You're not paying for time we haven't worked. The setup fee covers everything until launch.
Who owns what after you build it?
You own your domain. You own your email accounts. You own your website content. You own your logo and brand. We register these in your name, not ours. The one exception is phone numbers, which stay on our Twilio infrastructure for reliability — if you ever want to port them out, a $200 transfer fee applies.
Can I import what I already have?
Yes, and we prefer it. If you have a domain, we'll migrate the DNS. If you have an email list, we'll help transfer it. If you have old photos, we'll integrate them into the new site. Starting from zero is fine; starting from what you have is usually better.
How long until I'm live?
Account access is instant — your portal, document vault, and phone number are live within minutes of signup. Your website is delivered within 24 hours. Apps take 2–7 days depending on scope. Logo designs are delivered within 24 hours of payment. You'll see live progress for every component on your customer dashboard, updated as we ship each piece.
What if I want to leave later?
We hand over your domain, your email access, your website source files, and your document vault. Our job is to build you infrastructure, not trap you in it. Phone numbers port out with a $200 fee. Everything else is already yours.
Do you offer refunds?
If we haven't started provisioning, full refund minus any third-party fees already paid on your behalf (domain registration, etc.). After work begins, we'll find a fair middle ground. We'd rather have a happy former client than an unhappy current one.
